How far in advance should I book my party?
We recommend bookings be placed 6 to 12 weeks in advance for best chance of securing your first preferred party date. Last minute enquiries are still welcome!
What days of the week do you offer your services?
Our parties take place on Saturdays & Sundays and start at 10am, 2pm, 5pm or 7pm. We also take bookings over school holidays and on public holidays. If you need to contact us by phone we are available on 0432477021. If the phone is unanswered please leave a message with your contact details so we can give you a call back. You can also contact us by email anytime on firstname.lastname@example.org
How do I book a party?
To book a party, the first step is to fill in the enquiry form on our Book a Party! page or call us on 0432477021. We will contact you within 24 hours (Monday to Friday). To secure your booking, a minimum $100 deposit is required. You will be requested to make a bank transfer to our bank account. The balance is due 48 hours prior to the party date.
When should I advise of final guest numbers?
We will contact you 48 hours prior to the party to find out your final numbers and arrange payment of the balance based on this amount. On request, we can pack for an extra guest If you are still unsure about whether somebody is coming to the party. Any extra guests on the day of the party (maximum 2) can be paid for via cash.
How much space is needed?
As long as there is space for each guest to be seated with a cleared area in the middle and a large coffee table or trestle size table in the room to place all our goodies, it will be ideal.
What if one of my guests coming to the party has an allergy?
If you have a guest with an allergy, please let us know when we contact you 48 hours prior, providing us the contact details of the guest with the allergy or for kids parties their parent/guardian. We will contact these guests if need be. We have different options available for most common allergies. Parents must supervise children under 12 who are known to have anaphylaxis reactions.
Are your products suitable for sensitive skin?
All our products are hypoallergenic and we have found them to be safe for sensitive skin. Guests with skin conditions are welcome to contact us prior to the party if they have questions related to products used.
Where in my house should I have the party?
A tiled or floorboard area is best, however carpet is fine too. We will bring the towelling needed for the activities. Choose, the room you think offers the best space for entertaining! There may be occasionally splashes or spillage of water from foot-basins.
What if more or less people than advised turn up on the day?
The party balance is calculated on the minimum number specified in the package you booked plus any additional guests within the range. Your final advised numbers are required 48 hours prior to the party. It is important that you follow up with guests and let us know final numbers so we can come prepared with the correct amount of supplies. If due to unforeseen circumstances there are less guests than the specified package minimum or advised 48 hours prior, you will still need to pay for the final advised numbers as we have prepared your party based on this amount.
Where do you service and how much is the travel fee to my area?
We are located in South eastern suburbs of Melbourne and we service aross Melbourne metropolitan area, South eastern suburbs & Eastern Suburbs.
Travel fees apply for any areas over 20 kms from city centre.
*Add $20 for every additional 10 kms after.
The applicable travel charge will be quoted at the time of booking.